Grindelwald-First is nothing short of a wonder on earth, rising more than 7,000 feet up in the Swiss Alps. This perfectly pristine area of amazing views will leave even the most jaded explorer breathless, and not just from the altitude. It’s a hiker’s heaven, within a spectacular 50-minute trek from First Summit station to the clear blue water of Lake Bachalp. Adventurers will also find a stunning cliff walk and the nothing-short-of-awesome First Flyer zipline. This zipline from First to Schreckfeld carries up to four people at the same time and covers almost half a mile at speeds up to 52 miles per hour. Increase your smiles per hour by journeying back down from Bort to Grindelwald in an off-road bike, known as a trottibike. Prefer a lower center of gravity ride in the hills ? You’ll love the ground-hugging First Mountain Carts — go carts in the most magnificent setting on earth. And we haven’t even gotten to the children’s adventure play area at Bort station yet, you’ll want to leave extra time for this included attraction. Those with a Swiss Travel Pass, Swiss Travel Pass Flex (on validated travel days), or holders of other Swiss Travel System tickets will receive a 50% discount on Grindelwald-First. Plus, with the Swiss Travel Pass, children 6-16 years of age accompanied by at least one parent travel free of charge with the complimentary Swiss Family Card. Grindelwald-First. You have to see it to believe it, even if it’s the last thing you do.
- Grindelwald-First is truly an alpine adventure for all.
- Children under 4 travel for free.
Grindelwald-First : First in fun, adventure, and views.
- Includes round-trip travel from Interlaken or Grindelwald (base station) to First.
- First Cliff Walk by Tissot : a 40 meter (131 ft) long suspension bridge that leads along the rock-face to the west side of the summit and has a 45 meter (148ft) long observation platform and panoramic views.
- 30-minute travel time with a stop in Bort and Schreckfeld.
- Child’s play area at Bort station.
- Marmot Trail : family hiking trail lined with signposts and carved marmots to guide the way on the 2-hour hike (mid June – October).
- Discounted fares are only valid with a Swiss Travel Pass, Swiss Half Fare Card and Eurail Passes that include Switzerland, please refer to the type of pass you have when selecting your tickets.
- All child rates are valid for children ages 6 -15.
- Children under 6 are free.
- Children traveling with a Swiss Family Card are free when they travel with a parent or guardian that is traveling with a Swiss Travel Pass. Where noted below, please indicate the number of children that are NOT covered by the Swiss Family Card. Note : these children will be required to purchase a ticket.
- Train tickets and Swiss Transfer tickets are not valid for rail pass discounts.
- Tickets are valid for six months from the date of purchase.
- Cable car will be closed for maintenance from mid-October to mid-December.
- Prices are subject to change.
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Common Questions, Simple Answers
Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™ ?
A. Although the Rail Protection Plan™ doesn’t allow you to get reimbursed in case your trip is cancelled, you may be eligible to receive an in-store credit. That in-store credit will be good for two years (from the date the credit is issued) towards your next booking, for the full value of the products covered. You can choose to receive this credit toward a future booking or to request to have your tickets refunded per the after sales policies of the products booked.
If you choose to forego the in-store credit and opt for a refund, the regular exchange and refund rules of your products will apply, and you will be subject to the regular carriers penalties, if applicable, in addition to the Rail Europe booking fee.
Q. My credit card has been declined. What should I do next ?
A. If your credit card has been declined it’s important to first make sure that you have entered your credit card information correctly. Next, check to make sure that the funds required are available in your account as the transaction may have been declined by your card issuer for this reason.
To protect our customers, we also employ a booking verification system to help us identify and block suspicious transactions. It is possible that certain characteristics associated with your booking or method of payment has triggered an alert with our booking verification system. If you continue to experience difficulty, please contact us via our Contact Us page for assistance. Alternatively, you can also try to use a different credit card.
Q. What fees does Rail Europe charge ?
A. Rail Europe charges different types of fees for the services we provide. These fees are waived under certain circumstances. Below is a list of the fees we charge.
Delivery Fee : this fee covers the cost of delivering your travel documents to you, allowing you to relax, knowing that you have everything you need prior to your departure.
Customer Care Centre Fee : this fee is charged only when bookings are made over the phone through one of our Customer Care Centres.
Rail Europe Processing Fee : this fee allows us to continue to provide travellers with a wide range of European rail products to choose from, in addition to offering quality customer support before, during, and after your trip.
Administrative Fee : this fee is charged only for refunds and exchanges. It is 7% of the original train ticket or rail pass price.
Q. What types of sleeping compartments or accommodations are available on overnight trains ?
A. There are Second class, First class, and on some overnight trains, Premier class accommodations.
In Second class, you can relax in a reclining seat, a ‘couchette’ that is a shared compartment with up to 6 beds, or a compartment with 3 to 4 beds.
In First class, you’ll share a more relaxing locking compartment with one or two beds and a wash basin in the compartment.
Lastly, on some trains, you can book a Premier class ticket for a great night of sleep with private, lockable accommodations for one or two, a private shower and toilet, and includes breakfast and on some trans, dinner.
Sleeping accommodations vary by train type and by route. Be sure to read the product details for the overnight train you’re interested in to see what that train offers in each class of service.
Q. What is the benefit of buying passes through the group department versus the web ?
A. While group rates on passes match our web prices, booking with the group department will also provide your group with one pass at 75% off for every 15 people paying. And we’ll help ensure you’re buying the best rail pass for your group, as well as confirm any reservations with your group seated together (if required and/or wanted). An even better deal ? You’ll still receive all the applicable pass benefits as shown on our site ; discounted rates for Youth and Seniors, and Saver rail pass rates for parties of 2 or more traveling together.
Q. I missed my train. What should I do ?
A. If you’re traveling with a train ticket that doesn’t include a reservation, you can simply get on the next train that accepts tickets without reservations.
If you’re traveling with a train ticket that includes a reservation, you may have to purchase a new train ticket. Review the exchange and refund terms of your ticket to determine if your train ticket can be exchanged.
If you missed your train due to a connecting train being delayed, ask a Conductor or railway official to endorse your train ticket to say there had been a delay. This is usually sufficient proof for the train staff at the onward station to allow a free transfer to the next available train.
Upon your return home, please contact us via the Contact Us page to inquire about an applicable refund your ticket may qualify for. All refund information may be found on the after-sales voucher that was included with your train ticket.
Q. How far in advance can I buy my rail pass ?
A. A rail pass can be purchased anywhere from 6 to 11 months prior to your first travel day. We advise you to check the specific conditions of use for the pass you are interested in.
Q. The promo code I have expired. What can I do ?
A. We’re sorry, but once a promo code has expired, it’s unusable. You will need to proceed without the promo code to complete your booking.
Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train ?
A. First class on the Italian day train offers large, comfortable reclining seats, and Bar-buffet car offering a complete selection of food and beverages for purchase. (on major routes)
Second class on the Italian day train offers generous legroom and Bar-buffet car offering a complete selection of food and beverages for purchase. (on major routes)
Frecciarossa high-speed trains offer four levels of service, accommodating all travel budgets. Choose from Executive, Business, Premium, and Standard class.
In Executive class, you’ll indulge in luxury and comfort including lounge access at the station, dedicated car with just 8 luxurious reclining leather seats, convenient meeting area to conduct business, gourmet meal served at your seat, open bar, and more.
Business class also provides an upgraded level of service with plush leather reclining seats, welcome drink & snack, and platform check-in.
In Premium class you’ll experience the services of 1st class in a 2nd class seat, including a welcome drink & snack, sleek leather seating, and more.
Lastly, Economy class is a budget-friendly 2nd class seat, offering a comfortable reclining cloth seat.
Q. Can I give or resell my train ticket to someone else ? Or can I travel with someone else’s ticket ?
A. It depends if the train ticket has your name printed on it or not. In general, most tickets that include a reservation are name-specific and should only be used by the traveller whose name is printed.
Open tickets, on the other hand, are not name-specific. Different travellers can use them as long as the new traveller is eligible for the fare issued.